Since the Covid-19 pandemic hit our shores in early 2020, the insurance industry has experienced a digital transformation. Customers’ ability to avoid face-to-face meetings, file claims online, and generally “do-it-themselves” has been disruptive for those lagging in tech adoption.
“Claims-filing through apps has been the biggest technological change of recent years,” said Michael Barry, chief communications officer at the Insurance Information Institute, an industry-funded consumer education organization.
Companies prepared for the transformation have been rewarded with high marks from their clients.
USAA, the San Antonio-based provider of insurance to veterans and their families, received top marks in all five industry categories of the second annual Forbes/Statista survey of America’s Best Insurance Companies.
Click here for the full list of America’s Best Insurance Companies.
More than 15,000 participants evaluated their auto, renters, homeowners, term-life and permanent-life insurance providers. Permanent life insurance includes companies offering whole and universal life policies, which include savings element and death benefit. The companies were rated on overall satisfaction in the categories of financial advice, customer service, transparency, digital services, price/performance, damage/benefit and whether respondents would recommend the company to friends and family.
With companies winning in multiple categories, 77 insurers were honored with 145 awards.
USAA ranked in the top three in all of the industry categories, taking first place in homeowners and renters. Erie Insurance