Due to this, my vehicle is lying at the Toyota service centre without any repair work for the last 4 days.

BHPian samitjain recently shared this with other enthusiasts.

Claim Issues with TATA-AIG / Beware of taking Tata-AIG insurance

My new Innova Hycross was damaged a few days back and I took the car to their approved workshop Galaxy Toyota-Delhi Okhla for repair. To my surprise, the workshop refused to repair the car as the insurance company Tata-Aig had suddenly come out with new rates for repair which are unacceptable to the workshop.

Now my car is lying without any repair work for the last 4 days and Galaxy Toyota has refused to do any work. I am caught in no man’s land.

Here’s what BHPian Cresterk had to say about the matter:

This is not your fault. Call the agent and demand that they either pay up quoted amount, fix your car or refund the insurance premium completely or you will take it to the insurance ombudsman. This will make them pressure the dealership. Alternatively, take the car back from the workshop and take it to another dealer.

Here’s what BHPian Wizaro had to say about the matter:

I recently bought a Camry with insurance from TATA AIG and was planning to buy for Hycross from Tata as well. Guess it’s time to look to another company. If the Galaxy-Tata scenario remains stalled. Try contacting Espirit/Uttam/MGF workshops and see if they have the same views on TATA. If not then take the car to them or if they do too, then pressure on the agent and the surveyor. This should settle it in any case.

Here’s what BHPian Mechb63 had to say about the matter:

This seems to be more of a Toyota issue than a Tata AIG issue. I have experienced the same in Mumbai.

Dealer A would refuse to work on your car if you were to insure your car from elsewhere. If you have a Toyota policy then everything is indeed smooth like butter, I was also warned about so when I decided not to renew my insurance with Toyota.

Luckily Dealer B is happy to take care of the repairs, in a cashless manner with the same policy. The only downside is this dealer B has their workshop on the other side of town, which is only a minor hiccup.

The only solution, in this case, is to contact your agent and ask them to direct you to any authorized workshop within your city where they can sort it out. No point in arguing with the dealer about where your car is currently kept.

Here’s what BHPian dicor had to say about the matter:

Write an email to TATA AIG and Toyota both, stating the issue. If the amount is not too (0000) much, pay it from your pocket and get your car back on the road (do inform them of this as well).

Then claim that amount from TATA AIG, if they refuse, talk to the customer care manager, if still not happy; go to Grievance Redressal Officer (GRO), if you are not satisfied with the resolution, approach Nodal Officer for your servicing location. If you are not happy with his resolution, approach the Insurance Ombudsman.

Believe me, this works, I assure you that your issue will be resolved at the GRO level itself.

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